Money back, satisfaction guarantee

You may return any product within 30 days of your product's initial shipping date. All returns must include a Return Merchandise Authorization Number (RMA #). Please provide the following information when calling, faxing or e-mailing for a RMA number: customer name, invoice number and the nature of the problem. All products to be returned must be sent within 30 days from the date of shipment, 100% complete, in very good condition, and must include original packing material and all accessories provided, no exceptions. Any returns not in compliance with this policy can be refused.

Shipping and Handling Charges are NOT refundable.

All defective products will be accepted directly for credit or exchange within 30 days from the date of shipment. Except if advised otherwise, if part of a product is defective, please return the whole product, including all accessories, in the original packaging. Large products must be disassembled as received. In the case of a defective item, the customer is responsible for the packaging and for shipping the item back. Econo-Security will pay for the transport expense. A replacement will also be shipped at no extra charge.

When calling or in the reply to your e-mail, the customer care department will determine where to send the return. Request can be done by e-mail at info@econo-security.com, by fax toll free at 1-877-780-0111 or by phone toll free at 1-877-780-0088.

 


Do NOT Attach shipping Labels or Write on the product's original box.
Please place your product in an OUTER shipping carton.
Please make sure the RMA # is clearly marked on the outside of your shipping carton.

Be assured that your request will be treated promptly !